On July 30, 2008, we moved all of our e-mail customers to a new e-mail service called "everyone.net". Use the following settings when setting up your e-mail clients. If you are using an e-mail program other than Outlook Express, Outlook, or Mac OS X Mail, choose the settings that most closely match the account setup settings in your e-mail program. For more detailed instructions, download the appropriate .pdf file from this support page:
http://www.everyone.net/support/online_guides.html
Note: to get into webmail, enter http://webmail.<your domain>.com (substitute your own domain name). Enter your e-mail user name and password.
To make these settings easy to understand, assume we are setting up the email address jsmith@mycompany.com.
Outlook Express
General Tab
Name: John Smith
Organization: My Company, Inc.
E-mail address: jsmith@mycompany.com
Reply address: jsmith@mycompany.com
Servers Tab
Server Information
Incoming mail (POP3): mail.mycompany.com
Outgoing mail (SMTP): mail.mycompany.com
Note: many internet service providers do not allow external outgoing mail servers. So, this setting can often result in "Relay Error" or inability to send mail. If you can't send e-mail, then you must use the settings provided by your internet server provider. (For example, Comcast internet uses smtp.comcast.net for outgoing e-mail)
- Incoming Mail Server -
Account name: jsmith@mycompany.com
note: The entire e-mail address is required! On our old mail service this was not required.
Password: enter your password
UNCHECK "Log on using Secure Password Authentication"
note: Our original instructions had this setting on, but it needs to be off.
- Outgoing Mail Server -
Checkmark "My server requires authentication"
note: Our old mail service did not require this.
Microsoft Outlook
User Information
Your Name: John Smith
E-mail address: jsmith@mycompany.com
Server Information
Incoming mail server (POP3): mail.mycompany.com
Outgoing mail server (SMTP): mail.mycompany.com
Note: many internet service providers do not allow external outgoing mail servers. So, this setting can often result in "Relay Error" or inability to send mail. If you can't send e-mail, then you must use the settings provided by your internet server provider. (For example, Comcast internet uses smtp.comcast.net for outgoing e-mail)
Logon Information
User name: jsmith@mycompany.com
note: The entire e-mail address is required! On our old mail service this was not required.
Password: enter your password
UNCHECK "Log on using Secure Password Authentication (SPA)"
note: Our old mail service did not require this.
Click "More Settings ..."
Go to the "Outgoing Server" tab
Checkmark "My outgoing server (SMTP) requires authentication"
Select "Use same setings as my incoming mail server"
OS X Mail Application
Description: jsmith@mycompany.com
Email Address: jsmith@mycompany.com
Full Name: John Smith
Incoming Mail Server: mail.mycompany.com
User name: jsmith@mycompany.com
note: The entire e-mail address is required! On our old mail service this was not required.
Password: enter your password
Outgoing Mail Server (SMTP)
Description: SpinSite Outgoing
Server Name: mail.mycompany.com
Note: many internet service providers do not allow external outgoing mail servers. So, this setting can often result in "Relay Error" or inability to send mail. If you can't send e-mail, then you must use the settings provided by your internet server provider. (For example, Comcast internet uses smtp.comcast.net for outgoing e-mail)
Advanced
Authentication: Password
User name: jsmith@mycompany.com
Password: enter your password
