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Other Questions: NEW E-MAIL SERVICE SETUP


On July 30, 2008, we moved all of our e-mail customers to a new e-mail service called "everyone.net".  Use the following settings when setting up your e-mail clients.  If you are using an e-mail program other than Outlook Express, Outlook, or Mac OS X Mail, choose the settings that most closely match the account setup settings in your e-mail program.  For more detailed instructions, download the appropriate .pdf file from this support page:

http://www.everyone.net/support/online_guides.html

Note: to get into webmail, enter http://webmail.<your domain>.com (substitute your own domain name).  Enter your e-mail user name and password.

To make these settings easy to understand, assume we are setting up the email address jsmith@mycompany.com.



Outlook Express

General Tab

    Name: John Smith

    Organization: My Company, Inc.

    E-mail address: jsmith@mycompany.com

    Reply address: jsmith@mycompany.com

Servers Tab

    Server Information

    Incoming mail (POP3): mail.mycompany.com

    Outgoing mail (SMTP): mail.mycompany.com

        Note: many internet service providers do not allow external outgoing mail servers.  So, this setting can often result in "Relay Error" or inability to send mail.  If you can't send e-mail, then you must use the settings provided by your internet server provider.  (For example, Comcast internet uses smtp.comcast.net for outgoing e-mail)

    - Incoming Mail Server -

    Account name: jsmith@mycompany.com

        note: The entire e-mail address is required!  On our old mail service this was not required.

    Password: enter your password

    UNCHECK "Log on using Secure Password Authentication"

        note: Our original instructions had this setting on, but it needs to be off.

    - Outgoing Mail Server -

    Checkmark "My server requires authentication"

        note: Our old mail service did not require this.



Microsoft Outlook

User Information

    Your Name: John Smith

    E-mail address: jsmith@mycompany.com

Server Information

    Incoming mail server (POP3): mail.mycompany.com

    Outgoing mail server (SMTP): mail.mycompany.com

        Note: many internet service providers do not allow external outgoing mail servers.  So, this setting can often result in "Relay Error" or inability to send mail.  If you can't send e-mail, then you must use the settings provided by your internet server provider.  (For example, Comcast internet uses smtp.comcast.net for outgoing e-mail)

Logon Information

    User name: jsmith@mycompany.com

        note: The entire e-mail address is required!  On our old mail service this was not required.

    Password: enter your password

    UNCHECK "Log on using Secure Password Authentication (SPA)"

        note: Our old mail service did not require this.

    Click "More Settings ..."

    Go to the "Outgoing Server" tab

    Checkmark "My outgoing server (SMTP) requires authentication"

    Select "Use same setings as my incoming mail server"



OS X Mail Application

    Description: jsmith@mycompany.com

    Email Address: jsmith@mycompany.com

    Full Name: John Smith

    Incoming Mail Server: mail.mycompany.com

    User name: jsmith@mycompany.com

        note: The entire e-mail address is required!  On our old mail service this was not required.

    Password: enter your password

    Outgoing Mail Server (SMTP)

        Description: SpinSite Outgoing

        Server Name: mail.mycompany.com

            Note: many internet service providers do not allow external outgoing mail servers.  So, this setting can often result in "Relay Error" or inability to send mail.  If you can't send e-mail, then you must use the settings provided by your internet server provider.  (For example, Comcast internet uses smtp.comcast.net for outgoing e-mail)

        Advanced

            Authentication: Password

            User name: jsmith@mycompany.com

            Password: enter your password